Advanced Telephony within Microsoft Teams
If it’s not Teamslink, it’s not teams
Enable external voice calling from within your Microsoft Teams client securely and efficiently with TeamsLink, connecting inbound and outbound calling directly through Microsoft Teams.
TeamsLink is fully Cloud-based, so there’s no need for any onsite infrastructure – just switch and start calling from your Teams client.
TeamsLink’s internal development team work alongside Microsoft to advance the technology.
Manage multi-layered call routing, automated call attendant, and ring and hunt groups from a visual, intuitive portal.
Unlimited UK Minutes
Take the worry out of spiraling call costs with Unlimited Inclusive UK Minutes.
24-hour UK support
Support the way it should be: inclusive and around the clock.
Use and enjoy from day one, with low upfront costs and no complicated kit.
Standard Voice Recording and FCA & MiFID II Compliance Recording available.
As new features and updates are developed you get them free, seamlessly with no downtime.
On Hold Marketing
Customise on hold marketing messages to educate and inform.
Global office support if you need to implement projects throughout the world.
TeamsLink Pro brings contact centre features to your TeamsLink platform, available as both an Agent licence and a Supervisor licence. Boost your capabilities with skill-based routing, wallboards, supervisor dashboards and Power BI reporting.
Advanced Call Routing
TeamsLink Pro provides advanced call features beyond teams telephony. These are controlled through a visual management portal, with the ability to make changes with just a few clicks.
Dashboards & Wallboards
TeamsLink Pro gives both agents and supervisors access to the best visual tools to meet your users’ needs. The agent dashboard is perfect for helping contact centre agents manage their calls more efficiently, seeing details instantly to give the best customer service. For contact centre supervisors, the dashboard keeps track of activity and agent availability with a wallboard feature to display key KPIs and statistics.
Power BI Reporting
TeamsLink Pro comes with Power BI integration and templates so you can create customised reports pulling data from multiple dashboards for live reporting.
User Calls Summary
Queue Calls Summary
Usage per User
Contact Centre: Agent Summary
Contact Centre: Queue Summary
Inbound PSTN Calls
Outbound PSTN Calls
Since March 2020, we have been running regular webinars to assist and support companies with the transitions between remote / hybrid working. The sessions are hosted by Risc IT Director, Mark Lawton, former Channel Manager at Microsoft, plus guests.
Hybrid Working in the Legal Sector with
Business phone systems have been transformed over the past few years, with a move away from the traditional PBX physically located in your office to Cloud-based solutions.
With 270 million users worldwide, many organisations within the legal sector are now looking to realise Microsoft Teams’ full potential by integrating hosted telephony. This gives them the ability to standardise their approach across offices, and improve management, control and compliance.
Risc Connect is a family of products that integrates Telephony within Teams. It offers a unified, connected range of products ranging from MiFID II compliant call recording, Contact Centre requirements and advanced PowerBI reporting to a lower cost non-Teams solution for individuals who don’t need advanced requirements, allowing you to mix and match solutions, user by user.
In this webinar, we will be showcasing the array of products within Risc Connect and demonstrating the features, benefits, and functionality within. You’ll be able to ask our speakers questions throughout the session and there will be a dedicated Q&A at the end of the webinar.
Upcoming sessions – April date TBC
For everything you need to know about Teams Telephony and full access to our Resource Centre please click the button below
Premium Teams Experience
Risc IT Solutions are a Premium Yealink Channel Partner as as such can offer a full portfolio of audio and video devices for Microsoft Teams that cater for all working environments. Their range provides solutions for all sizes of rooms from small spaces, to Teams room systems that can meet the needs of 30 users.
With Yealink, users can enjoy the premium video and audio experience, easy deployment and remote management via Yealink Device Management Platform, bringing a consistent and seamless Teams experience to every space. For the full catalogue of products please see the downloads below.
Talk to Us
Complete the form, press send and your enquiry will be directed straight to a member of the team.
Shortly afterwards, we will be in touch to discuss your requirements and answer any questions you may have.
Simple set up and management
Infinitely scaleable system
Unlimited UK minutes
Numbers available in 127 countries
Monitoring tools for call traffic
Full UK porting & ranges