teamslink

Advanced Telephony within Microsoft Teams

If it’s not Teamslink, it’s not teams

Enable external voice calling from within your Microsoft Teams client securely and efficiently with TeamsLink, connecting inbound and outbound calling directly through Microsoft Teams.

TeamsLink is fully Cloud-based, so there’s no need for any onsite infrastructure – just switch and start calling from your Teams client.

Risc IT Solutions TeamsLink - Microsoft Approved

Microsoft Approved

TeamsLink’s internal development team work alongside Microsoft to advance the technology.

Risc IT Solutions TeamsLink - Managed Portal

Managed Portal

Manage multi-layered call routing, automated call attendant, and ring and hunt groups from a visual, intuitive portal.

Risc IT Solutions TeamsLink - Unlimited UK minutes

Unlimited UK Minutes

Take the worry out of spiraling call costs with Unlimited Inclusive UK Minutes.

Risc IT Solutions TeamsLink - 24 hour UK support

24-hour UK support

Support the way it should be: inclusive and around the clock.

Risc IT Solutions TeamsLink - Speedy Setup

Speedy Setup

Use and enjoy from day one, with low upfront costs and no complicated kit.

Risc IT Solutions TeamsLink - Voice Recording

Voice Recording

Standard Voice Recording and FCA & MiFID II Compliance Recording available.

Risc IT Solutions TeamsLink - Constant Development

Constant development

As new features and updates are developed you get them free, seamlessly with no downtime.

Risc IT Solutions TeamsLink - On Hold Marketing

On Hold Marketing

Customise on hold marketing messages to educate and inform.

Risc IT Solutions TeamsLink - Global Support

Global Support

Global office support if you need to implement projects throughout the world.

Teamslink Pro

TeamsLink Pro brings contact centre features to your TeamsLink platform, available as both an Agent licence and a Supervisor licence. Boost your capabilities with skill-based routing, wallboards, supervisor dashboards and Power BI reporting.

Advanced Call Routing

TeamsLink Pro provides advanced call features beyond teams telephony. These are controlled through a visual management portal, with the ability to make changes with just a few clicks.

Risc IT Solutions TeamsLink Pro - Advanced Call Routing

Dashboards & Wallboards

TeamsLink Pro gives both agents and supervisors access to the best visual tools to meet your users’ needs. The agent dashboard is perfect for helping contact centre agents manage their calls more efficiently, seeing details instantly to give the best customer service. For contact centre supervisors, the dashboard keeps track of activity and agent availability with a wallboard feature to display key KPIs and statistics.

Risc IT Solutions TeamsLink Pro - Dashboards & Wallboards

Power BI Reporting

TeamsLink Pro comes with Power BI integration and templates so you can create customised reports pulling data from multiple dashboards for live reporting.

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User Calls Summary

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Queue Calls Summary

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Outbound Calls

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Usage per User

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User List

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Missed Calls

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Contact Centre: Agent Summary

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Contact Centre: Queue Summary

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Inbound PSTN Calls

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Outbound PSTN Calls

Risc IT Solutions TeamsLink Pro - Power BI Reporting
Risc IT Solutions TeamsLink Platinum Partner

Upcoming Webinars

Since March 2020, we have been running regular webinars to assist and support companies with the transitions between remote / hybrid working. The sessions are hosted by Risc IT Director, Mark Lawton, former Channel Manager at Microsoft, plus guests.

Beyond Teams with Teams Telephony

Over the course of the last few years, Microsoft Teams has emerged as the leading application to support remote working. However, businesses are still realising its full potential, especially in regard to integrated Teams Telephony

To help fill these gaps, Microsoft Teams expert, Mark Lawton, is joined by Teams Telephony Specialist, Mike Korkidakis, in a webinar designed to demonstrate fully integrated Teams Telephony.

We will be showcasing the updated TeamsLink system which offers major enhancements beyond Microsoft Business Voice, such as MiFID II Compliant Call Recording, PowerBI reporting enhancements and Intuitive Visual Call Routing.

You’ll be able to ask our speakers questions throughout the session and there will be a dedicated Q&A at the end of the webinar.

Upcoming sessions – Wednesday 31st August 2022, 10:00 – 11:30am

Risc IT Solutions Webinars - Beyond Teams with Teams Telephony

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Further Information

Everything you need to know about Teams Telephony

Risc IT Solutions are a Premium Yealink Channel Partner as as such can offer a full portfolio of audio and video devices for Microsoft Teams that cater for all working environments. Their range provides solutions for all sizes of rooms from small spaces, to Teams room systems that can meet the needs of 30 users.

With Yealink, users can enjoy the premium video and audio experience, easy deployment and remote management via Yealink Device Management Platform, bringing a consistent and seamless Teams experience to every space. For the full catalogue of products please see the downloads below.

Risc IT Solutions Yealink Premier Channel Partner

Complete the form, press send and your enquiry will be directed straight to a member of the team.

Shortly afterwards, we will be in touch to discuss your requirements and answer any questions you may have.

 

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Simple set up and management

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Infinitely scaleable system

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Unlimited UK minutes

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Numbers available in 127 countries

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Location-based routing

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Monitoring tools for call traffic

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Full UK porting & ranges