teamslink
Advanced Hosted Telephony within Microsoft Teams
If it’s not Teamslink, it’s not teams
TeamsLink enables inbound and outbound voice calling from within Microsoft Teams. You can make and receive UK, international and mobile calls, even with non-Teams contacts.
TeamsLink is fully Cloud-based with no need for any onsite infrastructure – just switch and start calling from your Teams client.
Microsoft Approved
TeamsLink’s internal development team work alongside Microsoft to advance the technology.
Managed Portal
Manage multi-layered call routing, automated call attendant, and ring and hunt groups from a visual, intuitive portal.
Unlimited UK Minutes
Take the worry out of spiraling call costs with Unlimited Inclusive UK Minutes.
24-hour UK support
Support the way it should be: inclusive and around the clock.
Speedy Setup
Use and enjoy from day one, with low upfront costs and no complicated kit.
Voice Recording
Standard Voice Recording and FCA & MiFID II Compliance Recording available.
Constant development
As new features and updates are developed you get them free, seamlessly with no downtime.
On Hold Marketing
Customise on hold marketing messages to educate and inform.
Global Support
Global office support if you need to implement projects throughout the world.
Teamslink vs Microsoft Phone System
Teamslink Pro
TeamsLink Pro brings contact centre features to your TeamsLink platform, available as both an Agent licence and a Supervisor licence. Boost your capabilities with skill-based routing, wallboards, supervisor dashboards and Power BI reporting.
Advanced Call Routing
TeamsLink Pro provides advanced call features beyond teams telephony. These are controlled through a visual management portal, with the ability to make changes with just a few clicks.
Dashboards & Wallboards
TeamsLink Pro gives both agents and supervisors access to the best visual tools to meet your users’ needs. The agent dashboard is perfect for helping contact centre agents manage their calls more efficiently, seeing details instantly to give the best customer service. For contact centre supervisors, the dashboard keeps track of activity and agent availability with a wallboard feature to display key KPIs and statistics.
Power BI Reporting
TeamsLink Pro comes with Power BI integration and templates so you can create customised reports pulling data from multiple dashboards for live reporting.
User Calls Summary
Queue Calls Summary
Outbound Calls
Usage per User
User List
Missed Calls
Contact Centre: Agent Summary
Contact Centre: Queue Summary
Inbound PSTN Calls
Outbound PSTN Calls
Hosted Telephony Case Studies
Explore these Case Studies to understand how we have transformed organisations with TeamsLink Hosted Telephony
Royds Withy King
TeamsLink – Case Study
Alzheimer’s Research UK
TeamsLink – Case Study
Wolferstans Solicitors
TeamsLink – Case Study
Premium Teams Experience
Risc IT Solutions are a Premium Yealink Channel Partner as as such can offer a full portfolio of audio and video devices for Microsoft Teams that cater for all working environments. Their range provides solutions for all sizes of rooms from small spaces, to Teams room systems that can meet the needs of 30 users.
With Yealink, users can enjoy the premium video and audio experience, easy deployment and remote management via Yealink Device Management Platform, bringing a consistent and seamless Teams experience to every space. For the full catalogue of products please see the downloads below.
TeamsLink Hosted Telephony Enquiry
Complete the form, press send and your enquiry will be directed straight to a member of the team.
Shortly afterwards, we will be in touch to discuss your requirements and answer any questions you may have.