Teams Telephony
If it's not Teamslink it's not Teams
Teamslink from Wavenet
Enable external voice calling from within your Microsoft Teams client securely and efficiently with TeamsLink from Wavenet, connecting inbound and outbound calling directly through Microsoft Teams.
TeamsLink is fully Cloud-based, so there’s no need for any onsite infrastructure - just switch and start calling from your Teams client.
Microsoft Approved Solution
Wavenet's internal development team work alongside Microsoft to advance the technology.
Managed Portal
Manage multi-layered call routing, automated call attendant, and ring and hunt groups from a visual, intuitive portal.
UK Inclusive Minutes
Take the worry out of spiraling call costs with Unlimited Inclusive UK Minutes.
24-hour UK support
Support the way it should be: Inclusive and around the clock.
Speedy Setup
Use and enjoy from day one, with low upfront costs and no complicated kit.
Voice Recording
Standard Voice Recording and FCA & MiFID II Compliance Recording available.
Free Updates
Always get new features and updates seamlessly with no downtime.
On Hold Marketing
Customise on hold marketing messages or have them done for you by professional voice over artists.
Global Support
Global office support if you need to implement projects across the world.
Teamslink Pro
TeamsLink Pro brings contact centre features to your TeamsLink platform, available as both an Agent licence and a Supervisor licence. Boost your capabilities with skill-based routing, wallboards, supervisor dashboards and Power BI reporting.
Advanced Call Routing
TeamsLink Pro provides advanced call features not available with Microsoft Teams, all controlled through a visual management portal, with the ability to make changes with just a few clicks.
Dashboards & Wallboards
TeamsLink Pro gives both agents and supervisors access to the best visual tools to meet your users’ needs. The agent dashboard is perfect for helping contact centre agents manage their calls more efficiently, seeing details instantly to give the best customer service. For contact centre supervisors, the dashboard keeps track of activity and agent availability with a wallboard feature to display key KPIs and statistics.
Power BI Reporting
TeamsLink Pro comes with Power BI integration and templates so you can create customised reports pulling data from multiple dashboards for live reporting.
Downloads & Case Studies
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If it's not Teamslink it's not Teams
Shortly after submission one of our technical advisers will be in touch to discuss your requirements and answer any questions you may have.
- Simple Set Up and Management
- Infinitely Scalable System
- Microsoft Approved Solution
- Unlimited UK Minutes
- Numbers available in 127 countries
- Location-based Routing
- Monitoring Tools for Call Traffic
- Full UK Porting & Ranges
