Teamslink from Wavenet

Enable external voice calling from within your Microsoft Teams client securely and efficiently with TeamsLink from Wavenet, connecting inbound and outbound calling directly through Microsoft Teams.

TeamsLink is fully Cloud-based, so there’s no need for any onsite infrastructure - just switch and start calling from your Teams client.

Microsoft Approved Solution

Wavenet's internal development team work alongside Microsoft to advance the technology.

Managed Portal

Manage multi-layered call routing, automated call attendant, and ring and hunt groups from a visual, intuitive portal.

UK Inclusive Minutes

Take the worry out of spiraling call costs with Unlimited Inclusive UK Minutes.

24-hour UK support

Support the way it should be: Inclusive and around the clock.

Speedy Setup

Use and enjoy from day one, with low upfront costs and no complicated kit.

Voice Recording

Standard Voice Recording and FCA & MiFID II Compliance Recording available.

Free Updates

You'll always get new features and updates for free with no downtime.

On Hold Marketing

Provision on hold marketing messages or have them done for you by professional voice over artists.

Global Support

Global office support if you need to implement projects across the world.

Teamslink vs Microsoft Comparison Chart

Teamslink Pro

TeamsLink Pro brings contact centre features to your TeamsLink platform, available as both an Agent licence and a Supervisor licence. Boost your capabilities with skill-based routing, wallboards, supervisor dashboards and Power BI reporting.

Advanced Call Routing

TeamsLink Pro provides advanced call features not available with Microsoft Teams, all controlled through a visual management portal, with the ability to make changes with just a few clicks.

Wavenet Images for Teamslink Page July 2021

Dashboards & Wallboards

TeamsLink Pro gives both agents and supervisors access to the best visual tools to meet your users’ needs. The agent dashboard is perfect for helping contact centre agents manage their calls more efficiently, seeing details instantly to give the best customer service. For contact centre supervisors, the dashboard keeps track of activity and agent availability with a wallboard feature to display key KPIs and statistics.

Wavenet Images for Teamslink Page July 20212

Power BI Reporting

TeamsLink Pro comes with Power BI integration and templates so you can create customised reports pulling data from multiple dashboards for live reporting.