To be able to provide you with the latest functionality we will be making some changes to the Redstor platform over the following months. Once completed, this will allow you to use new functionality such as the Cloud to Cloud (Office 365) backup as well as benefit from more regular monthly updates to your backup agents.

The first of these will be a scheduled update of the Redstor platform to 19.7 which will be done on the 13th August.

What do I need to do?

This update will not impact you in any way with no changes to the backup agent.

Plan for change

However, to allow this expansion of the backup platform, we will be bringing new storage servers online and migrating to a different UK datacentre.

For the majority of our customers, there will be no need to make any changes.[KH1] However, if you have outbound firewall rules preventing access to certain websites or IP addresses, then please ensure you add the new backup servers to allow backups to continue.