What's happening?

To be able to provide you with the latest functionality we will be making some changes to the Redstor platform.

This will allow you to benefit from:

- New Cloud to Cloud backup functions
- Bare Metal Recovery and the ability to restore to Azure
- Web based Control Centre and Insights portal
- Cloud to Cloud (Office 365) Backup
- More regular monthly updates
- Quicker backups and restores


Migration status

We'll update the status of the migration below once we have more information.

Latest updates:

20/11/2019 - The migration has been completed and all backup accounts should now be authenticating, transferring data and updating via the Redstor platform. If you have any issues please do not hesitate to contact our technical support team.

19/11/2019 - The final stage of the account server migration is being performed today, please note there may be some connectivity loss during this period, but backups will be resumed.

15/11/2019 - All backup accounts have been migrated to the new storage platform. Only authentication systems need to be migrated, this is scheduled for the Tuesday 19th November.

Migration is in progress, please check again later for further updates.


What do I need to do?

Nothing, the backup agents will automatically update to the latest versions when they’re available.

Plan for change

When you come to setup a new backup account or restore data, contact our technical support team as you usually would. During this process (and if you have it documented as part of your disaster recovery plan) the server your backup account will connect to will be different.

You may remember you may have previously been prompted to complete an entry called DNS Name – this will be changed from:

a5.clunkclick.net

to the new server infrastructure

sp.pro.redstor.com

If you have any questions about this or need any help in the future please do not hesitate to call our support line on 01492 862 780 option 2 and our technical team will be able to assist.

Information for Partners

What do I need to do?

Nothing, the backup agents will automatically update to the latest versions when they’re available. You will be prompted to upgrade the Storage Platform Console.

Plan for change

When you come to setup a new backup account or restore data, you may remember you may have previously been prompted to complete an entry called DNS Name – this will be changed from:

a5.clunkclick.net

to the new server infrastructure

sp.pro.redstor.com

The old DNS name will continue to work in the short term, but it will be deprecated.

If you have the old DNS name documented as part of your disaster recovery plan or pre-built into the Redstor installers, please update these details.

Your Group Name will also change with it have previously being in the format below:

GROUPNAME\BACKUP_ACCOUNT_NAME

it will now be

RiscItSolutions\Reseller\GROUPNAME\BACKUP_ACCOUNT_NAME

You can now download all the latest Redstor backup agent installers directly from the Redstor download area:

https://support.redstor.com/hc/en-gb/sections/200458081-Downloads44

If you have any questions about this or need any help in the future, please do not hesitate to call our support line on 01492 862 780 option 2 and our technical team will be able to assist.