What you will need to do
Install the latest Storage Platform Console. This is important as anything older than 18.3 will no longer be able to connect. If you try, it will fail and prompt you to upgrade.
Your customers backup software will automatically upgrade to the latest version.
If you’d like to upgrade any SE or D&L accounts to ESE to get all the benefits of the new ESE agent, then please contact our support team who will be able to assist with this.
Storage Platform Console
Auto Update
After v18.6 when the Storage Platform Console connects to the Storage Platform, the Console will show an 'Update' button, if a later version is available
Read Only Access
Read only access can be set for any Admin or Group Admin userThe user can only view the Account Management and Reports viewsOnly editing or adding new report schedules are possible
New Feature
Archiving
- Guaranteed to free up expensive primary storage space, saving you money and putting you in control of your data.
- Saves disk usage costs by essentially tiering data from local high-cost storage to lower-cost Storage Platform storage.
- Archived data is always available on demand.
- Data redundancy is ensured before archiving occurs.
- Safety features are in place to ensure normal operation of a computer with archived data.

FSR - New Features
FSR from local copy
Massively cut down on restore time for your customers servers, as you can now you to restore from a local USB \ NAS drive backup to a virtual machine.
FSR exclude \ resize drives
When restoring a virtual machine, you want to get that server up and running quickly, but don’t need the drive containing your archive \ static data immediately. You can now exclude these drives from the restore process.
ESE - New Features
Operating System support
Windows 7 32bit
Windows 8 32bit
Windows 8.1 32bit
Windows 10 32bit
CentOS 7 32bit & 64bit
New Java 8
Improved speed for backups \ restores.
Underlying security improvements.
GUI updates
New icons.
Show file count whilst scanning.
Show files in Windows File Explorer.
SE to ESE conversion will start a backup as soon as it completes
Local index retention configurable
VSS Snapshot retries
32bit SE to ESE conversion
Restore speed improvements
Show files in File Explorer.
SQL Offline database handling improvements (18.6)
By default, offline database files will be kept in the backup selection. This can be changed to remove offline databases and files from the backup.
SQl Offline Databases
Default restore path =C:\Restore
Bug fixes
New System Tray app - This has been a complete re-write of the System Tray icon and no longer needs admin permission.
SE - New Features
SE to ESE conversion 32bit support
D&L - New Features
D&L to ESE 32bit + 64bit conversion
Contact Us
If you’d like to upgrade any SE or D&L accounts to ESE to get all the benefits of the new ESE agent, then please contact our support team who will be able to assist with this.