We want to help you maximise your IT Network and Infrastructure regardless of location and set up. How can we help you align the latest technologies to architect a scalable, flexible and secure infrastructure that empowers your business? Choose an option on the right -
We want to help you manage your assets and be in control of your data. This means making sure it is always available, accessible and above all protected. No business is immune to IT disasters, but there are solutions you can put in place to prevent them or recover quickly. Choose an option on the right -
We want to help you and your business work better together without compromising security. How can we help you be more efficient, save time and money with your communication and collaboration, and at the same time, maintain control? Choose an option on the right -
We want to help you protect your business across all types of environments and platforms from workstations and servers to mobile devices. How can we help you maintain maximum IT protection wherever, whenever and whatever? Choose an option on the right -
Have you got a question?

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Storage Support


Please see the FAQs below (click to expand and read).

Backup Laptop2 Backup Server2
Storage Support FAQs


1. Where can I download the software from?

If you are a reseller then please click on 'Partner with us' (found at the top of the page) and sign in to our Partner Resources area where you will find all the latest installers.

If you are a direct customer then please call our technical support line on 01492 862 780 option 2 and one of the team will be able to assist.

2. Where is my data stored and is it secure?

We hold your data in 2 x geographically dispersed UK based data centres. They are part of the www.telecitygroup.com, please note we use their Manchester datacentres so ALL of our customers data remains in the UK.

Clunk Click uses a combination of AES256 encryption and SSL secure data transmission to ensure the safety of your data. You will have set an encryption key when you installed the backup software which is used for the encryption, this encryption key is known only to you, and we cannot read or retrieve this key.

The datacentre accreditations include:
• ISO 27001
• ISO 9001
• ISO 14001
• OHSAS 18001
• EU Code of conduct for data centres
• PCI DSS
• Carbon Trust Standard
• The Green Grid

3. What operating systems can I install the backup software on?

  • Windows XP (SP3), Vista, 7, 8, 8.1, 10 – 32bit or 64bit
  • Windows Server 2003, 2008, 2011, 2012
  • Mac OS X 10.8 + 10.9
  • Fedora ver. 18 to 20
  • Ubuntu (ver. 12.04 LTS)
  • Solaris SPARC 10 (5.10)

4. What SE plugins are available?

Email notification – emailing you on successful or failed backups

Microsoft SQL – which backs up SQL data live whilst still in use

VSS Database – is one of the most powerful as it allows the backup of:
o Hyper-V – to protect entire Guest Servers running on a Hyper-V host
o Exchange 2003
o Exchange 2007
o Exchange 2010
o Exchange 2013
o MS SQL 2005
o MS SQL 2008
o MS SQL 2012

Script – enables you to run scripts prior to, during or post backup, for example performing a bare metal backup of Windows 2008+ servers, allowing you to prepare an application for backup or extract a bespoke data set for backup.

SIMS - is a specialised plug-in to protect Schools Information Management System (SIMS, provided by Capita in the UK) data

System State – to protect the servers system specific components, including

5. Can I do a bare metal backup?

Yes – using the SE and script plugin on Windows 2008 / 2012. Please see the URL below for the required script and steps to perform this.

Bare Metal Recovery using Attix5 (Windows Server 2008/2012)

http://faq.attix5.com/index.php?View=entry&EntryID=236

6. How can I increase my storage limit?

You can:

- Email support@riscitsolutions.com

or

- Call our customer support line on 01492 862 780

7. How do I know what is backed up?

You can include and exclude whole folders, with anything shown as:

[GREY] being unselected and therefore not going to be backed up

[GREEN] included and will be backed up

[RED] excluded and won’t be backed up.

There are more filtering options available for certain file types, but it would be best to refer to the software’s Help / Icon key or the appropriate manual for more information.

8. Can I backup more than one PC?

Yes but you need to install the backup software onto both PC’s and have a separate backup account for each.

9. Why have I not backed up?

This can be for a number of reasons, such as:

• No data changing on your PC. If you know data has changed then you may want to check the backup selection includes the files & folders you want to protect.

• No internet connection – as it sounds, if you do not have an internet connection at the time of the backup it will fail.

• If you can browse the web, but the backup software still can’t connect, then the firewall or antivirus software may be blocking it.

• The time the backup is scheduled (19:00 by default), the machine was turned off or in a sleep mode.

10. How long do you keep my data for?

By default our service stores the last 30 calendar days worth of data and every version of every file during this period, with 1 monthly full backup available for the end of the previous month. E.g. if you started an account on the 16th January and backed up every day to the end of February you can retrieve every version of every file between the 16th Jan and the 28th February. When it came to the 1st or March, it would roll up all of January’s backups into one archived backup, so you could retrieve data between the 31st January and 1st March.

We can also store more monthly full backups, for either 6, 12 or 120 months; however there is a higher charge for this depending on the amount of data changed during this period.



SERVICES & SUPPORT

We want to help you make the most of your IT environment. Our services and support team are here to provide a consultative service and listen to your business challenges. We’re happy to work with you and carry out pre-sales scoping. Once our solutions have been agreed we’re here to help you with implementation, delivery and any further trouble-shooting.

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