We want to help you maximise your IT Network and Infrastructure regardless of location and set up. How can we help you align the latest technologies to architect a scalable, flexible and secure infrastructure that empowers your business? Choose an option on the right -
We want to help you manage your assets and be in control of your data. This means making sure it is always available, accessible and above all protected. No business is immune to IT disasters, but there are solutions you can put in place to prevent them or recover quickly. Choose an option on the right -
We want to help you and your business work better together without compromising security. How can we help you be more efficient, save time and money with your communication and collaboration, and at the same time, maintain control? Choose an option on the right -
We want to help you protect your business across all types of environments and platforms from workstations and servers to mobile devices. How can we help you maintain maximum IT protection wherever, whenever and whatever? Choose an option on the right -
Have you got a question?

***

*

Office 365 Support


Please see the FAQs below (click to expand and read).

If you have a question -

Let's Talk!

Call us: 01492 862 780
Email us: support@riscitsolutions.com


Office 365 Support FAQs


1. What is Office 365?

Office 365 is a service provided by Microsoft which allows you to access cloud hosted business class tools and systems for a small monthly subscription.

2. What systems and services are included?

The main ones are listed below:

Exchange Online –fully redundant, hosted enterprise level email platform

SharePoint Online – used for document sharing, collaboration and team project management, has the ability to edit Office documents via a web browser

Lync Online – provides internal & external messaging platform, providing IM, Voice, Video and screen sharing functions

Office Pro Plus – fully installable copy of Microsoft Office, with updates included for the life of the subscription

One Drive for Business - with 1TB of storage for each user

3. What are the differences between Office 365 plans Small Business, Midsize and Enterprise?

The Office 365 services can be bought separately, however Microsoft have bundled the most commonly purchased services into prebuilt bundles.

Small Business – is designed for companies which will have up to 25 people working for it.

Small Business (P1) - Includes Exchange Online, SharePoint and Lync Online

Small Business (P2) - as P1, but includes installable version of Office Pro Plus


Midsize – for organisations with a maximum of 300 users

Includes Exchange, SharePoint, Lync and installable Office Pro Plus, but with additional administrative tools and controls


Enterprise – this allows tailor made packages of just some of the Office 365 services. E.g. Exchange and SharePoint

There are 2x main Enterprise plans:

E1 – Exchange Online (P1), SharePoint Online (including Office Web Apps), Lync Online

E3 – Exchange Online (P2), SharePoint Online (including Office Web Apps), Lync Online and Office Pro Plus (local copy)

4. How large is an Exchange Online Mailbox?

A licenced Exchange Online (P1) user has 50GB of mailbox storage. If you upgrade to an Exchange Online (P2) plan then you also get an unlimited online archive.

5. How many times can I install Office Pro Plus?

You can install Office Pro Plus on up to 5 machines (desktop, laptop or Windows tablet) you use for business. You can also use Office Mobile for iPhone and Android which do not count towards these.

6. Why do I keep getting prompted every few months to change my password?

By default the Office 365 platform has a Password Policy in place to request this is changed every 90 days. You can extend this policy to a maximum of 730 days, within the Office 365 Control Panel – Users & Groups – Password Policy.

7. Can I stop being prompted for my password?

You can, but this is not recommended. If you wish you can run the PowerShell commands below

a) Connect Microsoft Online Services Module for Windows PowerShell to the Service:
http://technet.microsoft.com/en-us/library/jj151815.aspx

b) Run the following command:
Import-Module MSOnline

c) Run the command:
$Creds = Get-Credential

d) In the Windows PowerShell Credential Request window that opens, type the credentials of an account in your cloud-based organisation. When you are finished, click OK.

e) Run the following command:
Connect-MsolService –Credential $Creds

f) Run the following command to set password to never expire for ALL users within the organisation.
Get-MSOLUser | Set-MSOLUser –PasswordNeverExpires $true

To set it for an individual then use the line below replacing user@contso.com with the users email address.

Set-MSOLUser -UserPrincipalName user@contoso.com –PasswordNeverExpires $true

To check if has worked

Get-MSOLUser | Select UserPrincipalName, PasswordNeverExpires

8. How can I restore an email I’ve deleted?

Exchange Online has a retention policy to keep any of your emails for 14 days after you delete it so that you can recover it. If it has been longer than that since the items were deleted, you cannot recover your email.

In Outlook open the Folder Tab, Recover Deleted Items, this will list all the emails you’ve deleted, highlight the one or multiple ones you want to restore + click on the Recover Selected items button. Note – the emails will be recovered back to the folder you presently have selected.

9. If I want to use Office 365 do I need to move my website or domain hosting company?

No – you can keep your website where it is currently hosted and just change some of the DNS entries to redirect the services.

10. What are the different DNS entries for Office 365 used for?

DNS Record Service Purpose
TXT General Used to verifiy that you have control of the domain
CNAME General Used for authentication with the Office 365 platform
MX Exchange Online Mail Exchange record is used to direct incoming mail to the Office 354 / Exchange Online platform. Unique for each subscription.
SPF / TXT Exchange Online Helps prevent others form using your domain to send spam
CNAME Exchange Online AutoDiscover
TXT Exchange Online Used for Exchange federation
SRV Lync Online Enables external IM features with others
SRV Lync Online Used for Lync to direct traffic between clients
CNAME Lync Online Used by the Lync client to signin
A Single SignOn Used Single SignOn using Active Directory Federated Services


For more information please read the Microsoft Technet guide on External DNS records.

http://technet.microsoft.com/en-gb/library/hh852557.aspx


SERVICES & SUPPORT

We want to help you make the most of your IT environment. Our services and support team are here to provide a consultative service and listen to your business challenges. We’re happy to work with you and carry out pre-sales scoping. Once our solutions have been agreed we’re here to help you with implementation, delivery and any further trouble-shooting.

Live chat
This site uses cookies to store information on your computer. See our Cookie Policy for further details on how to block cookies.
I am happy with this
 

Cookies

What is a Cookie

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable mechanism for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site months or years ago.

NOTE : It does not know who you are or look at any of your personal files on your computer.

Why we use them

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
  • analysing anonymised data to help us understand how people interact with our website so we can make them better

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them

Learn how to remove cookies set on your device

There are two types of cookie you may encounter when using our site :

First party cookies

These are our own cookies, controlled by us and used to provide information about usage of our site.

We use cookies in several places – we’ve listed each of them below with more details about why we use them and how long they will last.

Third party cookies

These are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

We do not control the dissemination of these cookies. You should check the third party websites for more information about these.

Log files

Log files allow us to record visitors’ use of the site. The CMS puts together log file information from all our visitors, which we use to make improvements to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information about you. If you receive the HTML-formatted version of a newsletter, your opening of the newsletter email is notified to us and saved. Your clicks on links in the newsletter are also saved. These and the open statistics are used in aggregate form to give us an indication of the popularity of the content and to help us make decisions about future content and formatting.