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Office 365 Support

Please see the FAQs below (click to expand and read).

If you have a question -

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Call us: 01492 862 780
Email us: support@riscitsolutions.com

Office 365 Support FAQs

1. What is Office 365?

Office 365 is a service provided by Microsoft which allows you to access cloud hosted business class tools and systems for a small monthly subscription.

2. What systems and services are included?

The main ones are listed below:

Exchange Online –fully redundant, hosted enterprise level email platform

SharePoint Online – used for document sharing, collaboration and team project management, has the ability to edit Office documents via a web browser

Lync Online – provides internal & external messaging platform, providing IM, Voice, Video and screen sharing functions

Office Pro Plus – fully installable copy of Microsoft Office, with updates included for the life of the subscription

One Drive for Business - with 1TB of storage for each user

3. What are the differences between Office 365 plans Small Business, Midsize and Enterprise?

The Office 365 services can be bought separately, however Microsoft have bundled the most commonly purchased services into prebuilt bundles.

Small Business – is designed for companies which will have up to 25 people working for it.

Small Business (P1) - Includes Exchange Online, SharePoint and Lync Online

Small Business (P2) - as P1, but includes installable version of Office Pro Plus

Midsize – for organisations with a maximum of 300 users

Includes Exchange, SharePoint, Lync and installable Office Pro Plus, but with additional administrative tools and controls

Enterprise – this allows tailor made packages of just some of the Office 365 services. E.g. Exchange and SharePoint

There are 2x main Enterprise plans:

E1 – Exchange Online (P1), SharePoint Online (including Office Web Apps), Lync Online

E3 – Exchange Online (P2), SharePoint Online (including Office Web Apps), Lync Online and Office Pro Plus (local copy)

4. How large is an Exchange Online Mailbox?

A licenced Exchange Online (P1) user has 50GB of mailbox storage. If you upgrade to an Exchange Online (P2) plan then you also get an unlimited online archive.

5. How many times can I install Office Pro Plus?

You can install Office Pro Plus on up to 5 machines (desktop, laptop or Windows tablet) you use for business. You can also use Office Mobile for iPhone and Android which do not count towards these.

6. Why do I keep getting prompted every few months to change my password?

By default the Office 365 platform has a Password Policy in place to request this is changed every 90 days. You can extend this policy to a maximum of 730 days, within the Office 365 Control Panel – Users & Groups – Password Policy.

7. Can I stop being prompted for my password?

You can, but this is not recommended. If you wish you can run the PowerShell commands below

a) Connect Microsoft Online Services Module for Windows PowerShell to the Service:

b) Run the following command:
Import-Module MSOnline

c) Run the command:
$Creds = Get-Credential

d) In the Windows PowerShell Credential Request window that opens, type the credentials of an account in your cloud-based organisation. When you are finished, click OK.

e) Run the following command:
Connect-MsolService –Credential $Creds

f) Run the following command to set password to never expire for ALL users within the organisation.
Get-MSOLUser | Set-MSOLUser –PasswordNeverExpires $true

To set it for an individual then use the line below replacing user@contso.com with the users email address.

Set-MSOLUser -UserPrincipalName user@contoso.com –PasswordNeverExpires $true

To check if has worked

Get-MSOLUser | Select UserPrincipalName, PasswordNeverExpires

8. How can I restore an email I’ve deleted?

Exchange Online has a retention policy to keep any of your emails for 14 days after you delete it so that you can recover it. If it has been longer than that since the items were deleted, you cannot recover your email.

In Outlook open the Folder Tab, Recover Deleted Items, this will list all the emails you’ve deleted, highlight the one or multiple ones you want to restore + click on the Recover Selected items button. Note – the emails will be recovered back to the folder you presently have selected.

9. If I want to use Office 365 do I need to move my website or domain hosting company?

No – you can keep your website where it is currently hosted and just change some of the DNS entries to redirect the services.

10. What are the different DNS entries for Office 365 used for?

DNS Record Service Purpose
TXT General Used to verifiy that you have control of the domain
CNAME General Used for authentication with the Office 365 platform
MX Exchange Online Mail Exchange record is used to direct incoming mail to the Office 354 / Exchange Online platform. Unique for each subscription.
SPF / TXT Exchange Online Helps prevent others form using your domain to send spam
CNAME Exchange Online AutoDiscover
TXT Exchange Online Used for Exchange federation
SRV Lync Online Enables external IM features with others
SRV Lync Online Used for Lync to direct traffic between clients
CNAME Lync Online Used by the Lync client to signin
A Single SignOn Used Single SignOn using Active Directory Federated Services

For more information please read the Microsoft Technet guide on External DNS records.



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