Please see the FAQs below (click to expand and read).
1. What is a Virtual Private Server (VPS)?This is a virtual machine running a Server operating system, hosted in our data centre, which you can use for whatever purpose you wish. The hardware is fully managed and can be easily upgraded with extra RAM, processing power or disk space as needed. You simply provision and pay for what you need without the worry of failing hard disks, CPU or RAM or migrating the services at the end of the hardware lifecycle.
2. What can I do with my VPS?Our customers use theirs for hosting:
• Mission critical databases
• Providing Software As A Service using RDS (RemoteApp) to their colleagues
• Desktops for remote / field workers
3. What Operating Systems can I provision on my VPS?
Windows Operating Systems
Linux Operating Systems
- Windows Server 2003 R2 x32 Std Edition
- Windows Server 2003 R2 x64 Std Edition
- Windows Server 2008 R2 x64 Enterprise Edition
- Windows Server 2008 R2 x64 Std Edition
- Windows Server 2008 R2 x86 Std Edition
- Windows Server 2012 Windows Web Server 2008 R2 x64
- Centos 5, 32bit
- Centos 5, 64bit
- Centos 6, 32bit
- Centos 6, 64bit
- Debian 5, 32bit
- Debian 5, 64bit
- Debian 6, 32bit
- Debian 6, 64bit
- Red Hat 5, 32bit (extra monthly charge)
- Red Hat 5, 642bit (extra monthly charge)
- Red Hat 6, 32bit (extra monthly charge)
- Red Hat 6, 642bit (extra monthly charge)
- Ubuntu 10.04 32bit
- Ubuntu 10.04 64bit
- Ubuntu 10.10 32bit
- Ubuntu 10.10 64bit
- Ubuntu 11.04 32bit
- Ubuntu 11.04 64bit
- Ubuntu 12.04 32bit
- Ubuntu 12.04 64bit
4. What is the maximum amount of RAM I can set my VPS to have?Within the Customer Control panel the maximum amount that can be set is 16GB, however if more is required please contact our sales team who will be able to help scope out a solution.
5. How long does it take to provision a VPS?
For Linux based servers it can take 10 minutes, for Windows based it can be 20 minutes. However, if you need additional services, firewall settings or IP addresses, this needs to be identified and created as appropriate.
6. How do I access my VPS?During the provisioning you will receive emails with root or admin login credentials as well as the WAN IP address of any servers setup.
7. How do I make the VPS appear on my LAN?A Site to Site VPN would be created, using your onsite firewall / router with a dedicated hosted firewall. Any IP infrastructure requirements would be discussed prior to provisioning for our team to configure on the router.
8. Do you backup my server?No – however we can provide one of several backup technologies to do this.