We want to help you maximise your IT Network and Infrastructure regardless of location and set up. How can we help you align the latest technologies to architect a scalable, flexible and secure infrastructure that empowers your business? Choose an option on the right -
We want to help you manage your assets and be in control of your data. This means making sure it is always available, accessible and above all protected. No business is immune to IT disasters, but there are solutions you can put in place to prevent them or recover quickly. Choose an option on the right -
We want to help you and your business work better together without compromising security. How can we help you be more efficient, save time and money with your communication and collaboration, and at the same time, maintain control? Choose an option on the right -
We want to help you protect your business across all types of environments and platforms from workstations and servers to mobile devices. How can we help you maintain maximum IT protection wherever, whenever and whatever? Choose an option on the right -
Have you got a question?

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Cloud Support


Please see the FAQs below (click to expand and read).

If you have a question -

Let's Talk!

Call us: 01492 862 780
Email us: support@riscitsolutions.com


Cloud Support FAQs


1. What is a Virtual Private Server (VPS)?

This is a virtual machine running a Server operating system, hosted in our data centre, which you can use for whatever purpose you wish. The hardware is fully managed and can be easily upgraded with extra RAM, processing power or disk space as needed. You simply provision and pay for what you need without the worry of failing hard disks, CPU or RAM or migrating the services at the end of the hardware lifecycle.

2. What can I do with my VPS?

Our customers use theirs for hosting:
• Websites
• Mission critical databases
• Providing Software As A Service using RDS (RemoteApp) to their colleagues
• Desktops for remote / field workers

3. What Operating Systems can I provision on my VPS?

Windows Operating Systems Linux Operating Systems
  • Windows Server 2003 R2 x32 Std Edition
  • Windows Server 2003 R2 x64 Std Edition
  • Windows Server 2008 R2 x64 Enterprise Edition
  • Windows Server 2008 R2 x64 Std Edition
  • Windows Server 2008 R2 x86 Std Edition
  • Windows Server 2012 Windows Web Server 2008 R2 x64
  • Centos 5, 32bit
  • Centos 5, 64bit
  • Centos 6, 32bit
  • Centos 6, 64bit
  • Debian 5, 32bit
  • Debian 5, 64bit
  • Debian 6, 32bit
  • Debian 6, 64bit
  • Red Hat 5, 32bit (extra monthly charge)
  • Red Hat 5, 642bit (extra monthly charge)
  • Red Hat 6, 32bit (extra monthly charge)
  • Red Hat 6, 642bit (extra monthly charge)
  • Ubuntu 10.04 32bit
  • Ubuntu 10.04 64bit
  • Ubuntu 10.10 32bit
  • Ubuntu 10.10 64bit
  • Ubuntu 11.04 32bit
  • Ubuntu 11.04 64bit
  • Ubuntu 12.04 32bit
  • Ubuntu 12.04 64bit

4. What is the maximum amount of RAM I can set my VPS to have?

Within the Customer Control panel the maximum amount that can be set is 16GB, however if more is required please contact our sales team who will be able to help scope out a solution.

5. How long does it take to provision a VPS?

For Linux based servers it can take 10 minutes, for Windows based it can be 20 minutes. However, if you need additional services, firewall settings or IP addresses, this needs to be identified and created as appropriate.

6. How do I access my VPS?

During the provisioning you will receive emails with root or admin login credentials as well as the WAN IP address of any servers setup.

7. How do I make the VPS appear on my LAN?

A Site to Site VPN would be created, using your onsite firewall / router with a dedicated hosted firewall. Any IP infrastructure requirements would be discussed prior to provisioning for our team to configure on the router.

8. Do you backup my server?

No – however we can provide one of several backup technologies to do this.



SERVICES & SUPPORT

We want to help you make the most of your IT environment. Our services and support team are here to provide a consultative service and listen to your business challenges. We’re happy to work with you and carry out pre-sales scoping. Once our solutions have been agreed we’re here to help you with implementation, delivery and any further trouble-shooting.

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